Privacy policy

📝 Last updated: December 07, 2025

📦 Privacy Policy

This privacy policy describes how Colin Wood Gallery (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from colinwoodgallery.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this privacy policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this privacy policy.

Please read this privacy policy carefully.

🔄 Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

🔒 Use of customer data and third-party services

We do not sell or share your personal information to third-party services for targeted advertising and marketing.

We use the following services to provide our Services:

  • Shopify Inc. – provides our e-commerce platform. Shopify does not use information to target you with advertising for its own purposes.
  • theprintspace – handles order fulfilment. Customer information (name, shipping address, order details) is shared only to process and deliver your order.
  • Zoho Mail – used for business email communication. Does not track visitors or use email content for advertising.
  • UK Postbox – used for business correspondence. Does not track visitors or use content for advertising.

📥 How we collect and use your personal information

We collect information from a variety of sources depending on how you interact with our Services. We may use this information to:

  • Communicate with you
  • Provide or improve Services
  • Comply with legal obligations
  • Enforce terms of service
  • Protect our rights and the rights of our users

🧾 What personal information we collect

Directly from you

  • Contact details: name, address, phone number, email
  • Order information: billing/shipping addresses, payment confirmation
  • Account information: username, password, security questions
  • Customer support communications

Providing certain information may be optional, but not providing it could limit access to features.

About your usage

We may automatically collect information about your interactions with the Site ("Usage Data") using cookies, pixels, and similar technologies. This includes:

  • Device and browser information
  • IP address and network details
  • Interaction with our Services

From third parties

We may also receive information from vendors, payment processors, or other service providers for the purpose of providing and improving our Services. This includes tracking technologies such as pixels, web beacons, and cookies.

⚙️ How we use your personal information

We use your personal information for:

  • Providing products and services – process payments, fulfill orders, manage accounts, shipping, returns, and exchanges
  • Marketing and advertising – send promotions and tailored communications (EEA residents: legal basis is legitimate interest, Art. 6 (1) (f) GDPR)
  • Security and fraud prevention – detect and prevent malicious activity
  • Communicating and improving services – provide customer support and improve your experience

🍪 Cookies

We use cookies to:

  • Power and improve the Site and Services
  • Remember actions and preferences
  • Run analytics

You can manage cookies via your browser. Removing cookies may limit Site functionality. We also respect the Global Privacy Control (GPC) signal to opt out of sharing/targeted advertising.

🤝 How we disclose personal information

We may share your information:

  • With vendors and third parties providing services on our behalf
  • With your consent, or when requested for product delivery
  • For legal obligations, business transactions, or to protect rights

We do not sell sensitive personal information without consent.

🌐 Third-party websites and links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Information shared on social media may be visible to others without limitation.

👶 Children's data

Our Services are not intended for children. We do not knowingly collect information from children under 16. If you are a parent/guardian and wish to request deletion of a child’s data, please contact us.

🔐 Security and retention of your information

No security measure is perfect. Your information may not be secure in transit. Retention depends on the need to:

  • Maintain accounts
  • Provide Services
  • Comply with legal obligations
  • Resolve disputes or enforce contracts

✋ Your rights

Depending on your location, you may have rights to:

  • Access/know your data
  • Delete personal information
  • Correct inaccuracies
  • Data portability
  • Opt out of sale/sharing/targeted advertising
  • Restrict processing
  • Withdraw consent
  • Appeal decisions
  • Manage communication preferences

Verification of identity may be required. Authorized agents can act on your behalf.

📣 Complaints

If you have complaints about our data practices, contact us. You may also contact your local data protection authority. For EEA residents, see list of supervisory authorities.

🌍 International users

Your personal information may be processed outside your country. Transfers outside Europe rely on recognized mechanisms such as Standard Contractual Clauses or equivalent protections.

📬 Contact

For questions about our privacy practices, to exercise rights, or for complaints, please contact us. We are the data controller for your personal information under applicable laws unless otherwise stated.