Refund policy

 

 

Last updated: 17/05/2025

📝 Policy Summary - we replace if defective

We create beautiful, made-to-order art prints that are produced and shipped by our global print partner. Our prints can be subject to damage by unboxing, handling, trial hanging, mounting, framing etc so we may not receive a pristine condition returned product and we would not be able to resell it.

Therefore our policy is not to accept returns, instead  our global print partner will send you a complimentary replacement but only if the product was delivered damaged, defective, the wrong product was sent or it got lost in transit.

Therefore please read the product description carefully, noting the sizing, to make sure you get what you are expecting. We want you to be happy!

💸 Exceptional circumstance

We will only refund if you cannot wait for delivery of the replacement e.g. if it is a celebration gift.

🔍 The Details

Our prints are printed to order by our global print partner. As such they are not eligible for a refund due to:

  • you changed your mind
  • you ordered the wrong product
  • you don't like the product

The European Union 14 day cooling off period, does not apply, because the prints are printed to order.

Our global print partner will send you a replacement if you can show:

  • the product is damaged before unboxing
  • there is a printing or production error
  • the wrong product has been sent
  • the product is lost in transit

To be eligible for a replacement, you must within 10 days of receiving the item:

  • tell us the order number
  • describe the problem
  • provide clear photos of the damage, defect or wrong product

To start a claim for a replacement (or exceptionally a refund) or ask about any delivery issue, you can Contact us.

💸 Refund Policy

We will only refund if you cannot wait for delivery of the replacement e.g. if it is a celebration gift.

We will endeavour to refund by your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please Contact us .

📦 Return to Sender Policy

Please ensure that your shipping address is correct at the time of order as we cannot guarantee address changes after your order has been placed.

An order may be marked as 'returned to sender' if:

  • the package delivery address is incorrect
  • the package is unclaimed
  • the recipient refused the package

In all such cases, because our prints are fulfilled and shipped directly from our global print partner facility and are custom-made for each order, the courier will, typically, discard the package i.e. the package will not be returned to our global print partner, and no refund will be issued.

If you wish to have your order resent, you will need to place a new order.

If your order was marked as 'returned to sender' due to a courier error or another issue outside your control, please Contact us within 30 days of the estimated delivery date—we’ll be happy to help.