Refund policy

Last updated: 23/11/2025

📝 Return and refund Policy

Colin Wood Gallery ("we", "us") prints are fulfilled (i.e. printed, assembled and shipped) by ThePrintSpace and we are bound by ThePrintSpace fulfilment terms and conditions with respect to returns and refunds.

However we are responsible for the sale transaction and therefore your complete satisfaction with your print orders.

💔📦 Damaged order

If your print order is received damaged then please Contact us attaching photos clearly indicating the damage including the packaging and explain the situation. We will pass the information to ThePrintSpace for consideration. If your claim is accepted by ThePrintSpace a replacement order, free of charge, will be dispatched. We may ask you to return the damaged prints for disposal. We will bear the return shipping cost.

⏰ Significantly delayed delivery

If your print order is significantly delayed then please Contact us to explain the situation. We will pass the information to ThePrintSpace for consideration. If ThePrintSpace accept your claim they will send you a replacement order free of charge. Please note that what counts as a 'significant delay' is at the sole discretion of ThePrintSpace. Delays due to custom hold-ups are not under claimable. We may ask you to return the overdue order, should it eventually arrive, for disposal. We will bear the return shipping cost.

🤔 You changed your mind

We want you to be completely satisfied with your order. Please read the product description carefully, noting the sizing of the image, paper and any framing. Please allow sufficient time for delivery. 

If on receipt of the order, you decide you do not want the order, please contact us by email to request a refund giving your reason. If we agree, the prints must be returned to us undamaged * (such that we can re-sell them) at your expense. On receipt of the return we will refund your order within 7 working days, less the cost of fulfilment published by ThePrintSpace from time to time.

🇪🇺 EU Cooling off period disclaimer

The European Union 14 day cooling off period, does not apply, because the prints are printed to order.

💸 Refund processing

We will endeavour to refund by your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 working days have passed since we’ve approved your return, please Contact us .

📦 Returned to sender

An order may be marked as 'returned to sender' if the package delivery address is incorrect or the package is unclaimed or the recipient refused the package.

In all such cases, because our prints are fulfilled and shipped directly from ThePrintSpace and are custom-made for each order, the courier will typically, not return to sender but instead discard the package. No refund will be issued. To have your order resent, you will need to place a new order.

If your order was marked as 'returned to sender' due to a courier error or another issue outside your control, please Contact us within 7 working days of the estimated delivery date and we will try to help.